Contact us

 

Medihelp Head Office

Street address

410 Steve Biko Road
Arcadia, 0007


Postal address

PO Box 26004
Arcadia, 0007


Visit us

Mondays to Fridays:
07:30 to 16:00


GPS coordinates

Medihelp East

25°44'30.23" S 28°12'13.39" E

Medihelp West

25°44'29.91" S 28°12'10.36" E

Medical emergencies

Netcare 911

Tel:

082 911 (Emergencies)

010 2098 009 (Enquiries)

Fax:

086 4542 055

Email:

customer.service@netcare.co.za

Webiste:

www.netcare911.co.za

Office hours:

08:00 to 16:30

Medihelp customer care

086 0100 678 (General enquiries)

+27 12 334 2000 (International)


Phone our call centre

Mondays to Thursdays:
07:00 to 17:00
Fridays:
08:00 to 16:00


Fax:

012 336 9540

Email:

enquiries@medihelp.co.za

Membership enquiries

Call centre:

086 0100 678

Fax:

012 336 9532

Email:

membership@medihelp.co.za


Enquiries relating to your subscriptions:

subscriptions@medihelp.co.za


Request to register a new dependant


newbusiness@medihelp.co.za

Hospital authorisation

Tel: 086 0200 678

 

Fax: 012 336 9535

Email:

hospitalauth@medihelp.co.za


Phone our call centre

Mondays to Thursdays:
07:30 to 16:00
Fridays:
08:00 to 16:00

Dental procedures

Dental Risk Company (DRC)


Tel:

087 943 9618

Fax:

086 687 1285

General enquiries:

medihelp@dentalrisk.com

Authorisations enquiries:

auth@dentalrisk.com

Claims:

claims@dentalrisk.com

Optical services

Preferred Provider Negotiators (PPN)

Tel:

086 1103 529 / 086 1101 477

Email:

info@ppn.co.za

Website:

www.ppn.co.za

HIV/Aids

Lifesense

Tel:

0860 50 60 80

SMS:

For a call back - 31271

Fax:

0860 80 49 60

Enquiries:

enquiry@lifesense.co.za

Scripts and results:

results@lifesense.co.za

 

Medicine suppliers: DisChem Direct Couriers

Tel:

011 589 2788

Fax:

086 641 8311

Email:

direct.medihelp@dischem.co.za

Medipost:

Tel:

012 426 4000

Enquiries:

life@medipost.co.za

 

 

Report Fraud

Fraudline

Tel:

012 334 2428

Fax:

012 334 2428

Email:

fraud@medihelp.co.za

Council and Registrar of Medical Schemes

The Council and Registrar of Medical Schemes handle all disputes between medical schemes and their members which cannot be resolved between themselves.


Tel:

086 1123 267 / 012 431 0500

Email:

complaints@medicalschemes.com

Website:

www.medicalschemes.com

Email addresses

Membership enquiries:

membership@medihelp.co.za

Subscription enquiries:

subscriptions@medihelp.co.za

Dental procedures:

enquiries@dentalrisk.com

Claims enquiries:

enquiries@medihelp.co.za

Submit a claim:

claims@medihelp.co.za

Prescribed Minimum Benefits:

enquiries@medihelp.co.za

Chronic and PMB medicine and requests for more than 30-day medicine supply:

medicineapp@medihelp.co.za

Medicine enquiries:

enquiries@medihelp.co.za

Hospital authorisation:

hospitalauth@medihelp.co.za

Mobilemeds

For members of the Prime network option.


To order medicine:

Email:

mobilemeds@medihelp.co.za

Fax:

012 336 9544

To get authorisation for Chronic/PMB meds:

Email:

medicineapp@medihelp.co.za

Fax:

012 334 2466

To enquire about delivery status or dispatched medication phone Medipost:

Tel:

012 426 4000

Phone to place and order or enquire about an order:

Tel:

086 0100 678

To enquire about a chronic/PMB authorisation phone Medihelp:

Tel:

086 0100 678

To send a proof of payment with regards to co-payment:

Email:

pay@medipost.co.za

Fax:

086 6822 821

Use your Medipost profile number as reference when sending the proof of payment.